When it comes to determining the underlying cause of a breach in good manufacturing practices, industry often falls back on human error and looks no farther into the matter. However, as Life Science Training Institute’s expert Joanna Gallant describes, retraining employees is only going to go so far and, more often than not, will not even be the appropriate CAPA for the issue. In part three of this four-part series, Gallant discusses the underlying role management can play in contributing to human error and why the industry is less prone to identify management as a root cause of a problem.
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